Orders | Payment

How to order

Authorised stockists can order online through em-3.com. Please contact us to set up your wholesale login. For trade accounts please contact us here.

Minimum order

We have no minimum order value however pack sizes do apply to selected products. Orders over $1000 ex GST will be sent on free freight, orders under incur a $25 + GST delivery fee.

Order status

You will receive the following notifications once you’ve placed your order.

Processing: We are picking and packing your order. If there is an issue with your order we will contact you prior to dispatch.

Completed: Your order has been processed and packed by our team. You will receive consignment details after this point.

Contact us if you have questions about the status of your order.

What if something is missing from my order?

If an invoiced item doesn’t arrive, please let us know within 7 days of receipt – the sooner the better to help us track missing items. If an item on your order is sold out, we will always notify you in advance prior to shipping.

Out of Stock Items

You can backorder items that are out of stock and we will notify when replenished. At this time you will be able to add to your order or choose to ship backorders only. Backorders will state an ETA once we’ve placed the orders. Any backorders not specifying an ETA are awaiting correspondence from the manufacturer. Please note that these are estimates only and are subject to change at any given time.

Order history

Your order history is saved in My Account > Orders. Here you can review a full list of what you’ve ordered and the order details.

Update your address

Update your address via My Account > Addresses. You can set your default shipping and billing address here.

Product pricing

All trade prices exclude GST. Recommended Retail Prices (RRP) include GST. All prices are in AUD.

Payment methods

We accept Direct deposit at this point in time.