Free freight minimum
Orders over $1000 ex GST will be sent on free freight, orders under incur a $25 + GST delivery fee.
Carriers | Order tracking
To provide you with a fast and efficient service, we use a variety of carriers, depending on your location and goods ordered. Details will be emailed to you once dispatched, advising the carrier used and full tracking details.
We aim to dispatch your order within 1-2 business days. Please use this as a guide during trade events and busy holiday periods such as the lead up to Christmas.
Items missing from order
If an invoiced item doesn’t arrive, please let us know within 7 days of receipt – the sooner the better to help us track missing items. If an item on your order is sold out, we will always notify you in advance prior to shipping.
Items arrive damaged
If you receive damaged items, please contact us within 7 days of receipt and keep hold of the product. We may want to organise collection, or see how we can prevent it happening again.
Faulty items & warranty
To maintain high quality standards, we like to hear about manufacturing faults as they occur. Many of our brands offer warranties. Contact us for more information.